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Your post-pandemic office life: 4 predictions

Melissa Swift (Lead Contributor) | February 03, 2021

Almost a year in, remote work has inexorably changed the traditional 9-to-5 office model. Here are some welcome shifts...

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3 ways artificial intelligence (AI) can improve your customer experience

Kate Yuan (Lead Contributor) | February 03, 2021

From service to sales and support, here's how artificial intelligence tools can boost customer experience and position your organization...

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IT leadership in the next normal

By Harvard Business Review Analytic Services

The next normal has arrived, and CIOs play a central and critical role in whether organizations thrive in this reality.

HBR

IT leadership in the next normal

By Harvard Business Review Analytic Services

The next normal has arrived, and CIOs play a central and critical role in whether organizations thrive in this reality.

Digital transformation in the remote work era: 11 do's and don'ts

Stephanie Overby | February 02, 2021

Leading digital transformation during a pandemic has not been optional. Tap into some upsides, such as receptivity to new...

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When IT projects feel doomed: 6 recovery strategies

Brian Ahearne | February 02, 2021

Despite your best efforts, some IT projects can feel cursed. Here's how to identify the pain points, salvage the...

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How to build a stronger virtual culture in 2021

Misti Fragen | February 02, 2021

There's a difference between remote culture and virtual culture. Here are key ways to shift from supporting a remote...

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DevOps: 5 habits of successful leaders

Kevin Casey | February 01, 2021

Building and improving a DevOps culture requires a special kind of leader. The most successful DevOps leaders model habits...

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How to drive digital transformation via technology Centers of Excellence (COE)

Doug Allen | February 01, 2021

Implementing technologies such as Kubernetes and AI/ML tools can benefit from a Center of Excellence approach. Here's how to...

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Remote work: 3 ways to improve company culture

Sagi Gidali | January 29, 2021

As organizations start to look toward a return to the workplace, consider rejuvenating your company culture with these tips

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Automation: 3 governance mistakes to avoid

Nicolas Chabanoles | January 29, 2021

As the use of automation technologies grows, governance issues arise. Consider some common pitfalls and advice for CIOs on...

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How to boost customer focus: 3 steps

Dave Barr | January 28, 2021

To succeed in a post-pandemic world, businesses must take a customer-centric approach. IT leaders need to make customer feedback...

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Contributing Authors

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Zimmer Biomet

Vice President and Chief Information Officer

Ken Solon

Lincoln Financial G...

CIO and Head of Digital

Kevin A. Haskew

ON Semiconductor

Senior VP and CIO

Abbas Faiq

PTC

Chief Information Officer

Net Health

CIO

Jay Ferro

Quikrete

CIO

Equifax

Chief Technology Officer

Vanguard

CIO and Managing Director of Vanguard's...

The University of A...

Vice President and Chief Information Officer

Cynthia Stoddard

Adobe Systems Incor...

Senior Vice President and Chief Information...

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