Don’t frustrate customers who want to talk to a human. Ask these questions to find the right balance of people and AI tools.
5 must-read Harvard Business Review articles in February
Check out these five thought-provoking HBR articles, curated especially for CIOs and IT leaders
Each month, through our partnership with Harvard Business Review, we refresh our Business Library for CIOs with five new HBR articles we believe CIOs and IT leaders will value highly. These curated pieces are available now through the end of February.
Download “Too many projects”
Download “Why design thinking works”
Download “How to collaborate with a perfectionist”
Are you leading by an outdated rulebook? To transform and compete in the face of disruption, top CIOs and CDOs – true transformation masters – are rewriting the rules of IT leadership. Download this report to learn their secrets for breaking down walls, resetting expectations, and leading in a completely new model.