Building a culture that embraces data and AI
“Many organizations aspire to have cultures that embrace data, analytics and AI, and other new technologies, but few make specific attempts to create such cultures,” writes Thomas H. Davenport in this HBR article. To tackle cultural change head on, one company created a program to get senior and middle-level executives excited about the possibilities of technology, Davenport describes. “The bulk of the program involved expert-led instruction and hands-on and immersive workshops to build customer empathy, understanding emerging tech, and practice pattern recognition to spot trends and opportunities ahead,” he writes. Through insights about the program’s design and the perspectives of participants, Davenport offers a wealth of information on how businesses can turn anxiety about emerging technology into excitement, and build a culture of change agents.