What’s that saying? “Things aren’t always as they seem…” Sometimes things look great at a surface level despite some serious disharmony underneath. Most companies genuinely want to create a “nice” work culture, believing this will be a major motivation for employees. But it can have the opposite effect, leading to the loss of open and honest communication and a lack of motivation and accountability. Leadership expert Timothy R Clark writes for HBR about work culture marked by “toxic niceness” and offers IT leaders four tactics to consider: Clarify expectations and performance standards. Publicly challenge the status quo, even if you helped create it. Provide air cover for people who speak up. Confront performance problems immediately. To learn how, download this article.