How Companies Are Using VR to Develop Employees’ Soft Skills

Companies are grappling with a growing soft skills gap, studies find – a problem exacerbated by the growing number of employees adopting permanent remote work arrangements. Without access to in-person training and education, though, how can businesses help their employees develop these skills? Jeanne Meister says one solution lies in virtual reality (VR). Unlike traditional training tools, which can feel boring and artificial, VR provides experiences that are truly immersive and engaging, and create highly memorable, impactful experiences without the risk of real-world consequences. In this article, Meister explores three common areas in which many companies have begun to leverage VR to support soft skills development – for customer service training, to develop presentation skills, and for employee evaluations.


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