Remote Workers Need Small Talk, Too

Small talk has played a crucial role at work, from learning more about colleagues through casual chats to putting others at ease in more serious settings like sales pitches and job interviews. Small talk, researchers have found, can spark collaboration, improve creativity, increase performance, and drive innovation. But not everyone is comfortable with it. In this article, the authors surveyed full-time working adults about their experiences and sentiments around small talk throughout their day, finding that it could be both uplifting and distracting. They offer advice for integrating small talk into the post-pandemic hybrid work ecosystems and share strategies to enhance the value of it.

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