The right way to lead design thinking
Many organizations have experimented with design thinking for innovation, and according to an in-depth study of two dozen major design thinking projects, there is one key ingredient necessary for success: effective leadership. It may sound obvious, but because design thinking requires participants to go against common wisdom related to getting work done, leaders play a critical role in helping employees think differently.
In this HBR article, authors Christian Bason and Robert D. Austin outline three categories of practice leaders can use to lead design-thinking projects to success: leveraging empathy, encouraging divergence and navigating ambiguity, and rehearsing new futures. Download this article for an in-depth review of each practice.