Customer

Keep up with the latest advice and insights from CIOs and IT leaders.

4 ways to optimize customer engagement during the new normal

While handshakes are on hold, how is your organization using AI and other technologies to...

Want to create customer experience roadmaps to plot the evolution and improvement of customer...

Don’t frustrate customers who want to talk to a human. Ask these questions to find the right balance...

Are you coaching your team members to shine in customer meetings? Try these proven approaches

IT has become a front-line discussion. Long gone are the days of being a black-box corporation, in...

Today, more than ever before, information technology is about consumers. Technology governs how...

Should a CEO focus his or her CIO on using IT to build products that generate revenue, or on helping...

IT exists to serve customers, in whatever shape or form those customers may take. As such, IT groups...

As our company pursues a strategy to allow customers to purchase a mortgage on their mobile device...

Recently I have been advising a startup called Quantum Metric on their go to market strategy. Their...