IT has become a front-line discussion. Long gone are the days of being a black-box corporation, in part, ironically,...

Should a CEO focus his or her CIO on using IT to build products that generate revenue, or on helping the organization to cut the cost of doing business using technology? The answer is yes.

As our company pursues a strategy to allow customers to purchase a mortgage on their mobile device (or to do as much of that work as possible there), we continue to redesign our borrower experience.