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4 ways to optimize customer engagement during the new normal

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While handshakes are on hold, how is your organization using AI and other technologies to personalize and improve customer...

How to improve customer experience strategy: 6 tips

digital transformation
Want to create customer experience roadmaps to plot the evolution and improvement of customer experience over time? Consider this...

When AI meets customer service: 5 questions to ask

Open source tools
Don’t frustrate customers who want to talk to a human. Ask these questions to find the right balance of...

How to prepare IT people to be in front of customers: 5 strategies

CIO Pieces of the Puzzle
Are you coaching your team members to shine in customer meetings? Try these proven approaches

4 sterling examples of technology leaders creating customer loyalty

CIO To Do List Think Like A Vendor Because You are One
IT has become a front-line discussion. Long gone are the days of being a black-box corporation, in part, ironically,...

Humana CIO shares 3 essential skills for building a customer-focused IT team

how to get an IT job during COVID-19
Today, more than ever before, information technology is about consumers. Technology governs how customers interact with the company, therefore...

The dual role of today's strategic CIO

CIO IT Investments 2
Should a CEO focus his or her CIO on using IT to build products that generate revenue, or on helping the organization to cut the cost of doing business using technology? The answer is yes.

To better understand customers, learn how to get close and listen

Digital Acumen gears
IT exists to serve customers, in whatever shape or form those customers may take. As such, IT groups need...

PrimeLending CIO describes how customer experience strategy is shaping IT priorities

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As our company pursues a strategy to allow customers to purchase a mortgage on their mobile device (or to do as much of that work as possible there), we continue to redesign our borrower experience.

CIOs: You don’t get a second chance to a make a digital first impression

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Recently I have been advising a startup called Quantum Metric on their go to market strategy. Their product allows...

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