4 ways to optimize customer engagement during the new normal While handshakes are on hold, how is your organization using AI and other technologies to...
How to improve customer experience strategy: 6 tips Want to create customer experience roadmaps to plot the evolution and improvement of customer...
When AI meets customer service: 5 questions to ask Don’t frustrate customers who want to talk to a human. Ask these questions to find the right balance...
How to prepare IT people to be in front of customers: 5 strategies Are you coaching your team members to shine in customer meetings? Try these proven approaches
4 sterling examples of technology leaders creating customer loyalty IT has become a front-line discussion. Long gone are the days of being a black-box corporation, in...
Humana CIO shares 3 essential skills for building a customer-focused IT team Today, more than ever before, information technology is about consumers. Technology governs how...
The dual role of today's strategic CIO Should a CEO focus his or her CIO on using IT to build products that generate revenue, or on helping...
To better understand customers, learn how to get close and listen IT exists to serve customers, in whatever shape or form those customers may take. As such, IT groups...
PrimeLending CIO describes how customer experience strategy is shaping IT priorities As our company pursues a strategy to allow customers to purchase a mortgage on their mobile device...
CIOs: You don’t get a second chance to a make a digital first impression Recently I have been advising a startup called Quantum Metric on their go to market strategy. Their...