Rick Roy, former senior vice president of Shared Services and Chief Information Officer for CUNA Mutual Group, talks about the shift away from internal operational matters to external customer facing matters.
Watch the video or read the transcript below.
"I think one of the biggest shifts for me as CIO is the shift away from, let's just call it, internal operational matters to much more external customer facing matters. And I really have spent a tremendous amount of time visiting credit unions — our B-to-B customers — but also speaking with our members, and it's not difficult to do. But, the insight that I have gotten and my executive team has really received by talking to the customers directly has been very, very helpful as we think about technology, not only inside the company, but then also how we can apply it for those end consumers."
Rick Roy is the former Senior Vice President of Shared Services and Chief Information Officer for CUNA Mutual Group, the world’s leading information technology research and advisory company. We deliver the technology-related insight necessary for our clients to make the right decisions, every day. Rick is a senior executive and corporate officer with thirty years of experience including “C” level roles within Fortune 500 and 1000 firms. Rick has deep expertise in Information Technology, Operations, Customer Service and Corporate Shared Services.
