How to control your emotions during a difficult conversation

How to control your emotions during a difficult conversation

People at work can't always just get along. In fact, they shouldn't. But disagreements can be more productive

up
57 readers like this

on

November 08, 2018

The best leaders actually encourage their people to challenge each other’s ideas more, not less. Conflict at work is healthy: Friction can lead to more thoughtful approaches and innovation. However, conflict isn’t easy, and difficult conversations can feel like threats, says Amy Gallo.

“The problem is that our bodies and minds aren’t particularly good at discerning between the threats presented by not getting your way on the project plan and, say, being chased down by a bear,” writes Gallo. “Your heart rate and breathing rate spike, your muscles tighten, the blood in your body moves away from your organs, and you’re likely to feel uncomfortable.”

While these are natural responses, they can stand in the way of the productive dialogue that comes with healthy conflict at work. By taking control of physical responses and better managing emotions, anyone can take proactive steps to keep their cool before going into a difficult conversation with a colleague, Gallo says.

Read this article for five helpful strategies - from practicing mindfulness, to reciting a helpful mantra, to the importance of taking a break when conversations get heated.

Carla Rudder is a writer and content manager on The Enterprisers Project.

7 New CIO Rules of Road

CIOs: We welcome you to join the conversation

Related Topics

Submitted By Kevin Casey
June 18, 2019

No one wants to see their Robotic Process Automation project fail. Check out when and where RPA can go wrong – and learn from common mistakes.

Submitted By Carla Rudder
June 17, 2019

Should IT leaders still invest their time and money in a traditional MBA program? Or has that degree lost its power to supercharge your career? Let’s examine both sides of the debate.

Submitted By Stephanie Overby
June 17, 2019

Considering a new role? Changing your career path? Want more happy days at work? Don’t miss this wisdom from career experts.

x

Email Capture

Keep up with the latest thoughts, strategies, and insights from CIOs & IT leaders.