How to control your emotions during a difficult conversation

How to control your emotions during a difficult conversation

People at work can't always just get along. In fact, they shouldn't. But disagreements can be more productive

up
251 readers like this
soft skills: relationship-building

The best leaders actually encourage their people to challenge each other’s ideas more, not less. Conflict at work is healthy: Friction can lead to more thoughtful approaches and innovation. However, conflict isn’t easy, and difficult conversations can feel like threats, says Amy Gallo.

“The problem is that our bodies and minds aren’t particularly good at discerning between the threats presented by not getting your way on the project plan and, say, being chased down by a bear,” writes Gallo. “Your heart rate and breathing rate spike, your muscles tighten, the blood in your body moves away from your organs, and you’re likely to feel uncomfortable.”

While these are natural responses, they can stand in the way of the productive dialogue that comes with healthy conflict at work. By taking control of physical responses and better managing emotions, anyone can take proactive steps to keep their cool before going into a difficult conversation with a colleague, Gallo says.

Read this article for five helpful strategies - from practicing mindfulness, to reciting a helpful mantra, to the importance of taking a break when conversations get heated.

Carla Rudder is a writer and editor for The Enterprisers Project. As content manager, she enjoys bringing new authors into the community and helping them craft articles that showcase their voice and deliver novel, actionable insights for readers.  Previously, Carla worked at a PR agency with clients across the digital marketing and technology industry.

7 New CIO Rules of Road

CIOs: We welcome you to join the conversation

Related Topics

Submitted By Kevin Casey
January 26, 2021

Preparing for an RPA job interview, as a candidate or hiring manager? Check out these RPA-related questions and guidance on developing strong answers. 

Submitted By Sanjay Malhotra
January 26, 2021

The most successful digital transformations are driven by customers, not technology. These 3 strategies help you identify what your customers really want 

Submitted By Stephanie Overby
January 25, 2021

Digital transformation leadership strategies do not match up with traditional IT leadership principles. Make sure you're using approaches that set teams up for success

x

Email Capture

Keep up with the latest thoughts, strategies, and insights from CIOs & IT leaders.