17 tech predictions for 2020 – and beyond

17 tech predictions for 2020 – and beyond

IT leaders look at the road ahead and predict what’s next for RPA, AI, 5G, quantum computing, cybersecurity, and more

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2020 trends

11. Cybersecurity talent shortage will worsen in government agencies

“While the average pay for cybersecurity positions in North America is $90,000, pay levels in some areas – such as local and federal government – is below what’s needed to attract and retain skilled talent. With healthcare, financial services, and other large enterprises making it more lucrative for qualified cybersecurity professionals to work in their organizations, local government will be faced with a great cybersecurity skills shortage. Local government agencies will have to think creatively about how they can reskill their current employee base to meet their cybersecurity needs.” – Bret Fund, head of cybersecurity, Flatiron School

12. Developers will take more seats at the table

“This tighter alignment results in faster iteration and better results.”
“It’s time business leaders give developers a seat at the table. With so much of business growth and success centered around technology, the relationship between developers and business leaders is evolving. One of the biggest transitions we’ve seen is that developers are being pulled into more conversations to share their insight into DevOps. They are being called on to bring new dev tools and best practices that will help their teams quickly build and ship new products. Business leaders should embrace the expertise their tech teams bring. This tighter alignment results in faster iteration and better results.” – Jim Rose, CEO, CircleCI

13. Companies will personalize more, using AI

“For decades, we’ve been living in what I call the tyranny of averages. With limited information on consumers’ preferences, organizations have been forced to look at individuals as composite aggregates. We’re marketed and serviced in buckets like ‘male, age 24-35.’ We’re going to see a real shift start in 2020, as companies, especially established enterprises, begin to seriously experiment with technologies like AI and machine learning to make delivering personalized experiences possible at scale.” – Sudheesh Nair, CEO, ThoughtSpot

14. Humans will be augmented

“Expect to see continued interest from businesses in human augmentation, which are any type of technologies that can be used by workers to enhance either the physical, sensory, or cognitive experiences. For example, our clients in the utilities industry are looking at implementing digital inspections, using wearable devices, AR (augmented reality) technology, as well as drones to improve productivity and safety.” – John Sprunger, senior technical architect, West Monroe

15. Advanced encryption will accelerate innovation

“There will be a race to master homomorphic encryption, which is a method of cryptography that allows data to remain encrypted while it is being analyzed or manipulated. In its current state, homomorphic encryption is painfully slow and requires a massive overhead of computational power. Perfecting this type of encryption will have a far-reaching impact – from strengthening election and cloud security to enabling the use of AI and data analytics in heavily regulated industries like insurance and financial services. Not to mention, this method of encryption will act as a catalyst for the advancement of AI by providing researchers access to infinitely more datasets. It may also increase traditionally risk-averse organizations’ appetite for innovation.” – Dr. Hossein Rahnama, founder and CEO of Flybits, visiting professor of machine intelligence, MIT Media Lab, professor at Ryerson University

16. More blockchain use cases will come to light

“Organizations so far haven’t had the right resources to utilize the data for use cases beyond experimentation.”

“New use cases for blockchain will become possible as machine learning adoption grows across all industries. Both machine learning and blockchain applications require digesting large amounts of data to initiate specific processes and outcomes, and organizations so far haven’t had the right resources to utilize the data for use cases beyond experimentation. 2020 will be the year that the benefits of machine learning and blockchain are actually seen by enterprises as a part of their technology initiatives.” – Hannu Valtonen, VP of product, Aiven

17. AR and VR will expand into more vertical industries

“Businesses have been experimenting with virtual and augmented reality applications over the last few years, but we are just starting to see the technology’s full potential. In 2020, new use cases will emerge that benefit the consumer and enterprise user.”

“For example, VR will play a greater role in helping physically constrained populations, like the elderly and mobility impaired, combat loneliness and isolation. On the business side, we’ll see more AR experiments in extension of expert service, like AR surgical assists. These technical uses will expand to mechanical, oil/gas, and factory jobs this upcoming year.” – Taqee Khaled, director of strategy, Nerdery

[ How can automation free up more staff time for innovation? Get the free Ebook: Managing IT with Automation. ] 


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