Robotic Process Automation (RPA) has captured the interest of IT for good reason: It promises to automate repetitive work, freeing up precious IT talent for more innovative work. In the IT leadership world, that’s like the Holy Grail.
Yet, as we’ve heard from our community of IT leaders during the past few months, a good deal of confusion exists around what RPA is – and is not – and how RPA relates to the larger topic of artificial intelligence. There’s also a good deal of fear: When some people hear RPA, they hear "job loss."
Against this backdrop, it’s important to understand the technology’s strengths, how it fits into the AI ecosystem, how to talk about it to non-techies, and how to figure out where it can - and can’t - help your organization. You also need to know how to make your case and measure the success of pilot projects.
We’ve curated a shortlist of RPA articles fit for IT and business leaders alike to get you up to speed. Fair warning: You won’t find any dancing robots here, or even any with arms or legs. As Enterprisers Project’s Kevin Casey has reported, that’s another RPA misconception you’ll need to counter. The “robot” in robotic process automation is software running on a physical or virtual machine.
Let’s dig in, starting with some plain English definitions of RPA:
What is robotic process automation (RPA)? What kinds of tasks can it handle? Here’s a primer for IT and business leaders – and anyone needing to demystify the concept.
What is the difference between RPA and AI? How do RPA and AI work together? How does machine learning fit in? What are some RPA and AI use cases and best practices? Let’s break it down in plain terms.
Robotic Process Automation (RPA) doesn’t suit every process. Here’s how to identify the best use cases in your organization.
When you say “RPA,” people may hear “job loss.” How to allay common fears and make your case for the benefits of robotic process automation.
To avoid trouble with robotic process automation projects, explain these common misconceptions to your team – and to executives supporting your RPA work.
No one wants to see their Robotic Process Automation project fail. Check out when and where RPA can go wrong – and learn from common mistakes.
You can measure robotic process automation ROI - but that’s far from the only metric that informs the story of your success. Dig into a set of RPA metrics you can use.