6 soft skills IT leaders need in the AI age

6 soft skills IT leaders need in the AI age

AI will cause big change inside your organization - and with change comes fear. Work on these soft skills as you lead teams in the AI era

up
276 readers like this
rpa

4. Consistent, clear, and constant communication

There can be a great deal of fear, uncertainty, and doubt about the short- and long-term impacts of machine learning and AI capabilities on the IT function and the business overall. IT leaders need to “be able to communicate over and over again, in both rational and inspirational terms, a clear and compelling vision for [their] team and for the company,” Myers says. “People need to understand and want to follow where you are leading – sometimes on faith.”

It will be particularly important to connect the vision and strategy to team and individual roles to foster engagement.

[ Do you make thoughtful decisions? Read also: 4 styles of decision-making: A leader's guide. ]

5. Active listening

Active listening is one of the most valuable skills any leader can have,” says Don Rheem, author of Thrive By Design: The Neuroscience that Drives High-Performance Cultures and CEO of E3 Solutions, a provider of employee workplace metrics and manager training. It’s particularly important at a time when individuals in the organization have concerns about AI-induced change. For more on this skill, read How to be a better listener: 5 steps.

6. Poise

“Increase your composure,” advises Myers. “Make sure you are able to lower the temperature in the room so that when people are being wound up or unsettled by the change that AI is driving, they are able to keep focused on what matters and not get derailed.” Here are four practical tips for remaining calm in high-pressure situations.

[ Check out our quick-scan primer on 10 key artificial intelligence terms for IT and business leaders: Cheat sheet: AI glossary. ]

Pages

IT leadership in the next normal report

7 New CIO Rules of Road

CIOs: We welcome you to join the conversation

Related Topics

Submitted By Kevin Casey
January 26, 2021

Preparing for an RPA job interview, as a candidate or hiring manager? Check out these RPA-related questions and guidance on developing strong answers. 

Submitted By Sanjay Malhotra
January 26, 2021

The most successful digital transformations are driven by customers, not technology. These 3 strategies help you identify what your customers really want 

Submitted By Stephanie Overby
January 25, 2021

Digital transformation leadership strategies do not match up with traditional IT leadership principles. Make sure you're using approaches that set teams up for success

x

Email Capture

Keep up with the latest thoughts, strategies, and insights from CIOs & IT leaders.