Design thinking has helped my team reframe problem-solving to innovate for customers - but it hasn’t always been smooth sailing. Consider these five lessons learned.
10 DevOps trends to watch in 2020
Where is DevOps headed this year? Let’s examine key trends around topics including training, metrics, and tools
6. DevOps will become more measurable and metrics will become better defined
“What gets measured gets managed.” This quote is still valid, more than 60 years after Peter Drucker referenced it in his book, “The Practice of Management.” What we all want to avoid, however, is measuring for metrics’ sake.
For the next few years of DevOps, the continuous improvement metrics we know today will continue to be the key metrics that matter. In 2020, we expect more organizations will agree on what to measure and adopt these metrics. Those looking for support can lean on the performance metrics outlined in research from DevOps Research and Assessment (DORA), which cites five measures of Software Delivery and Operational Performance (SDO) that can be used as leading indicators of success for high-performing DevOps teams. Key benchmarks within the report provide guidance on areas teams must improve in 2020. Selecting these key metrics and populating them with data will provide insights into the value and journey of DevOps.
7. DevOps teams will earn more and experience increased job satisfaction
Employees who continue down the DevOps path in 2020 will see benefits that go directly into their wallet and their job satisfaction. Automation will allow employees to work on more value-adding work instead of mundane manual tasks, resulting in improved job satisfaction and reduced stress levels.
In particular, DevOps engineers who see their work in automating and collaborating for improved software delivery can expect their salary to be significantly higher than peers in traditional roles, such as system administrators. Investments in training and certifications will also positively impact the quality of code and therefore may improve the business results. This, in turn, might finally change the value equation within more organizations and give IT more strategic seats at the table. It will certainly improve how other functional areas work with IT now and in the future.
8. There just might be service management and DevOps reunification
With the recent release of ITILv4, 2020 will be an interesting year for organizations that have been adopting DevOps and service management frameworks. The development and management of software products needs agile techniques, with a focus on value co-creation in a way that reduces waste. DevOps, service management, and other best practices like SRE can coexist to align teams, meet stakeholder demands, and improve the value delivered. Because digital transformation is not achieved instantly across an organization, established companies should begin with best practices and methodologies that are suited to their needs by starting small – then learn, build expertise, and scale up.
[ Read also: DevOps vs. ITIL 4 vs. SRE: Stop the arguments. ]
9. A new generation of IT takes over
The number of people who remember the days before DevOps is starting to shrink. The younger generation of workers on today’s IT and DevOps teams don’t remember the strict silos, with clear lines around areas of responsibility such as infrastructure, operations, application design, development, testing, and security. They don’t remember how this caused a lot of transition work between teams and groups. They don’t know that product owners, business analysts, architects, developers, testers, release managers, system administrators, and infrastructure owners had to agree and coordinate on the planning, development, testing, deployment, operation, and management of a piece of software. Just typing that sentence was exhausting; imagine living it.
When we celebrated the 10-year anniversary of DevOps in 2019, we saw the wall removed between Dev and Ops. This is a reason for all of us to celebrate, and in 2020, expect to see this happen as more and more organizations adopt DevOps.
10. Artificial Intelligence adoption will rise, and DevOps teams should check it out
AI and machine learning (ML) were recently rated as the most important enterprise technologies of the next decade, according to a recent report from ISACA. Both will play a critical role in next-generation IT operations and DevOps teams. AIOps will give DevOps teams the ability to analyze more data faster, allowing them to improve key processes, tasks, and decision-making. In 2020, expect to see more DevOps teams adopting these tools, which automate the ingestion of fast volumes of data, use ML to analyze the data, and have the ability to leverage knowledge for automation or decision-making.
The AIOps market has already gained momentum, with 22 percent of IT enterprises using ML and data sciences as part of their work. The vendor landscape is broad, with a variety of leaders. This year, the AIOps market will continue its shift from a science project to the pilot and experimental stage.
Much work remains in 2020 to aid in the future of DevOps adoption. It will require more than focusing on tools and techniques. DevOps initiatives must be registered as change programs, requiring a time, resource, and priority commitment from all business leaders. We’re hopeful that some of these trends will be realized this year, and that DevOps will be recognized as a new way of working.
[ How can automation free up more staff time for innovation? Get the free Ebook: Managing IT with Automation. ]