As organizations grow, we discover a lot of internal realities and challenges at a team and leadership level that are holding a company back. As teams emerge and expand they often find that there is a management problem. Specifically, those who sit in the middle of the management structure are seen as a blocker.
In financial services, for example, managers tend to lean towards job security, which leads them to be more risk-averse or less experimental. That attitude doesn’t bring progress or innovation. In the fast moving world of technology, where speed and agility are key, having a management layer that is slow or unable to keep pace with change isn’t tenable.
This layer of management has come to be known as “frozen middle management.” However, we need to ask ourselves: What is the real underlying cause of middle management becoming frozen?
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Freeze alerts: Too little autonomy, too many silos
These situations are peppered with dynamic power struggles, where managers find themselves having to navigate loops of internal politics in order for them to remain relevant. Those who are best at understanding the dynamics of internal politics and playing it skillfully manage to progress.
Navigating internal politics and managing power struggles requires understanding individual and organizational behavior and developing related competencies. However, many managers don’t have either the appropriate knowledge, skills, or support to manage this sensitive topic.
Four actions leaders can take
Middle managers are hindered by the ecosystem around them. So how can they enact change when the system limits them? Consider these four leadership tips:
1. Scan the environment
It’s easy for managers to get pulled into a company culture and default to “automatic” or “reactionary” behaviors or practices instead of choosing “conscious” or “proactive” behaviors. While it may sound cliche, do pause for a moment, observe, reflect and ask “what’s our organizational culture like and how am I responding”. Followed by “is this truly the most appropriate response or behavior I can exhibit as (an open) manager or leader? If not, then what is the right thing to do in the moment?”
The process of pausing, and observing, helps managers avoid operating from a fixed mindset and defaulting to habitual thinking patterns. It allows them to zoom out and see how they fit into the system and what they bring - the strengths, values, skills and competencies, the opportunities for personal or professional development.
It can encourage them to develop new behaviors and open up to new ways of working, become more collaborative and receptive to feedback, take more risks, and mindfully challenge status-quo to create a positive impact in their organization.
2. Focus on what's within your control
It can be easy to feel locked into a whole ecosystem which is flawed and feel powerless to enact change. However, there are always points of control. Managers should focus on their teams and peers - and more immediate stakeholders - and consider how they can be engaged.
If a team is affected, invite them to be part of the solution-finding process - incorporating open decision making and proven open and agile practices. If work affects someone in another function, create transparency and open opportunities for collaboration, creating channels for feedback and sharing.
It is easy to focus only on the immediate stakeholders of a project. Creating and extending the visibility of work showcases the effort, increases motivation, and creates credibility for the team. Look for ways to showcase the work being done at regular intervals, and highlight the team’s value to create a sense of accomplishment and recognition.
3. Practice empathy at the team level
Culture is becoming a highly overused word with inconsistent understanding across the board. It is important to demystify what organizational culture means and how it impacts business outcomes, customer success, and employee satisfaction. It doesn’t have to be a top-down narrative that’s adopted universally: culture can be created at a team level. Managers have a huge influence on the subculture of their part of the organization.
Managers can proactively opt to create a positive organizational culture. Adopting an open leadership mindset combined with open management practices evidently impacts key outcomes like customer satisfaction, employee engagement, innovation, and profitability.
For an employee, the organization begins with their manager. Managers need to ask “What is the experience I am creating for my team?” Ask basic questions like “when do we want to meet?” and “how do we want to organize ourselves?” If there are bigger decisions to be made, consider how teams could be involved.
Now, more than ever, employees are looking for empathy from their executives, to be consulted on their future, not just to have a meaningful say in the decisions that affect them, but what’s being decided on in the first place.
4. Build a wider sphere of influence
The ability to influence, at any level, is a key competency for middle managers. Yet this isn’t often a focus. As a leader, it’s much less about micro-managing people and tasks and more about developing important strategic and interpersonal relationships with peers, stakeholders, customers, partners, and their own teams.
Developing the ability to influence and build trust will ensure managers have a seat at the table, and that they and their team are invited to important conversations, to participate in the decision-making process. Influence means becoming a thought leader.
And it means having direct input into moving the positive organizational culture needle. Without influence, the frozen middle is unlikely to thaw. Managers need to focus on developing the competency to manage upwards as well as cross-functionally.
Becoming an open leader
These light-touch, practical measures can quickly bring positive effects and may inspire executives to look more seriously at the longer-term benefits of becoming an open organization. Organizations take years to develop their open cultures; but it’s also true that time is not a luxury that businesses have.
Open leadership is informed by the open organization characteristics of transparency, inclusivity, community, collaboration, and adaptability. While these characteristics can’t be adopted overnight, they can help to develop a sustainable organization that is nimble, agile, receptive to change, and enabled to navigate through complex times and challenges.
You can decide to embark on a journey of becoming an open manager and leader by incorporating and practicing these characteristics as part of your management and leadership style – to lead the way forward with confidence.
[ Culture change is the hardest part of digital transformation. Get the digital transformation eBook: Teaching an elephant to dance. ]
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