Different Takes on Shadow IT

Different Takes on Shadow IT

up
189 readers like this

on

February 24, 2014
Enterprising CIO Repost Why Your Project Teams Should Be RACIer

By Scott Koegler

Shadow IT is a trend that is gaining ground rather than disappearing. Some CIOs see it as a threat to the security of the enterprise, others see it as competitive to their authority. Still others are happy to see department level involvement in developing solutions. Here are three diverse perspectives on how shadow IT is finding inroads in the enterprise.


JJ Thompson, managing director and CEO of Rook Security, finds the positive side of shadow IT when he says, "The best thing about the direct accessibility and instant gratification of Shadow IT for business unit teams is that it forces traditional IT to raise the bar - or lose relevance. CIOs need to take better care of your internal customers than a third party does. Internal customers move to the cloud and bypass internal controls because they will do whatever it takes to provide fanatical customer support and turn time to their customers. So do better. As Gallup stated, "first break all the rules", and make sure you provide the best, most adaptive, dynamic, and well secured environment that your customers would never dream of leaving."


Kent Christensen, practice director for cloud and virtual data centers at Datalink offers caution to enterprise departments that see shadow IT as the answer to all their IT problems. He says; "I have witnessed this rise of shadow IT. It comes from pressure to develop apps fast and a myth that the cloud is a Swiss Army knife suited for every application. In reality, not all apps and related data should go on the public cloud. Preventing this abuse of customer data and risk to corporate security requires not merely a change in thinking, but rather the transformation of IT into a true service provider that uses the cloud with the precision of a scalpel."


Jordhy Ledesma, CEO for Information Providers, admonishes CIOs asking them to embrace shadow IT. "The IT department has been holding us back for a while. Contracting ready to use cloud services can save both time and money and let CEOs focus on their companies core competencies. CIOs should be open to adopting shadow IT services and, provided they meet security and performance guidelines, actively recommend them. I welcome CIOs that focus on the bottom line and not on technology. In this day and age, speed is more important than technical achievement."


This widely diverse set of opinions is only a fraction of the views that are present within any single enterprise. The trick for CIOs dealing with the phenomenon is to listen to all of the benefits and drawbacks of Shadow IT and come up with their own conclusions.

Scott Koegler is the community manager for Enterprising CIO. He practiced IT as a CIO for 15 years. He also has more than 20 years experience as a technology journalist covering topics ranging from software and services through business strategy. He has written white papers and directed and published video interviews.

Comments 0
Scott Koegler practiced IT as a CIO for 15 years. He also has more than 20 years experience as a technology journalist covering topics ranging from software and services through business strategy. He has written white papers and directed and published video interviews.

Harvard Business Review: IT Talent Crisis: Proven Advice from CIOs and HR Leaders

CIOs: We welcome you to join the conversation

Related Topics

Submitted By John Landy
August 17, 2018

Sovos CTO John Landy has to get - and keep - employee attention in the work of tax compliance. He says you must  respect individual motivators.

Submitted By Kevin Casey
August 16, 2018

Are you building a DevSecOps culture – one that bakes security into development from the start? Learn from your peers about the obstacles and routes to success

Submitted By Don Anderson
August 15, 2018

CIO Don Anderson shares how he's leading a change in the way people perceive security.

x

Email Capture

Keep up with the latest thoughts, strategies, and insights from CIOs & IT leaders.