Don’t frustrate customers who want to talk to a human. Ask these questions to find the right balance of people and AI tools.
10 emotional intelligence must-reads for leaders
You won't succeed if you don't do the hard work on soft skills. Let's build your emotional intelligence
Maybe you have a colleague who seems allergic to the phrase “thank you.” Maybe you have worked for a boss who was oblivious to growing burnout within the group. Maybe the person “coaching” you doesn’t offer actionable advice. These are all examples of people who lack emotional intelligence – and unfortunately, they’re quite common.
You don’t want to be that person, even unintentionally.
You want to be the one who can listen attentively, give feedback constructively, and put yourself in someone else’s shoes – that crucial thing called empathy. These abilities are all part of emotional intelligence, a quality that distinguishes great leaders from mediocre ones. It’s especially true in the age of digital business, when walls in the organization have come down and so many of us work on cross-functional teams, at high speed.
But emotional intelligence bedevils many people. “Soft” skills, such as listening and empathy, aren’t easy to learn. Calculus may look like a walk in the park compared to communicating difficult news, for example.
“It's funny that we even talk about these skills as ‘soft,’ because they are very hard to master and are frequently the cause of more trouble than lack of ‘hard’ skills,” as Anders Wallgren, CTO at Electric Cloud, told us.
But master them you must, if you wish to advance your career. Two keys to building your emotional intelligence are committing to lifelong learning on the topic – and practicing the skills.
We’ve been covering many aspects of emotional intelligence in the past few months, and our readers have devoured all of the advice. Clearly, you’re eager to grow your emotional intelligence skill set. To that end, we’ve rounded up our best articles: Consider it a mini-class in being an emotionally intelligent colleague and leader – and please share with your team.
Want more wisdom like this, IT leaders? Sign up for our weekly email newsletter.