Design thinking has helped my team reframe problem-solving to innovate for customers - but it hasn’t always been smooth sailing. Consider these five lessons learned.
10 must-reads for aspiring CIOs
You're working hard to win a CIO role. But are you making the right choices? CIOs who have made the leap share their best advice
Maybe after a few years of IT leadership positions, you feel tantalizingly close to landing a CIO role. Maybe you’re beginning to realize you’ve got the stuff to be a CIO in a few years, but you need to build a case for yourself. In either case, we’re here to help you aspiring CIOs get closer to the job you’re working so hard to win.
The CIO role has never been as crucial as it is now in the age of digital transformation - a fact reflected in rising salaries and intense competition for CIO slots. How can you stand out as a candidate? The number one thing aspiring CIOs should do is build out experience as customer experts, says Katie Ross, a recruiting partner at Heller Search Associates, an executive search firm specializing in CIOs and senior IT roles. That might mean work with customer-facing applications, mapping out customer journeys with marketing and product teams, or meeting with customers to understand requirements. “Back-office functions will always be important, but engaging customers with digital technology is the next game-changer,“ Ross says.
You should also be working on your emotional intelligence - for example, the ability to listen and motivate people. You want to demonstrate an appreciation for constant learning – after all, you’re going to have to learn every day on the job, at a breakneck pace. Today’s CIOs are scrambling to examine how blockchain and AI will rewrite old rules, for example.
As Optima Healthcare Solutions CIO Jason James puts it, “You can never sit back in your job when it comes to the role of CIO. Technologies that work well for the business this year might hold you back the next. As a CIO, you have to constantly evaluate how new technology could help give your company a business advantage, even if your current solutions are serving you well today.”
So let’s start learning. We’ve pulled together some of our best recent stories for aspiring CIOs - packed with advice from your peers who’ve won a CIO seat. No one knows better what makes a great CIO than someone who has earned that role the hard way.
Vanguard CIO John Marcante on why you should stop playing chess and start helping others grow
CIO Rob Zelinka explains why rising IT leaders should not be seen as mere appeasers
Optima Healthcare Solutions CIO Jason James says you can't fake tech chops
ServiceNow CIO Chris Bedi on 3 personas you must embody: Communicator, salesperson, and influencer
Travelport CIO Matt Minetola explains why you must develop comfort with uncomfortable conversations
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