Andrea Lagan is Chief Customer and People Officer at betterworks. Andrea is a customer experience veteran with nearly 25 years’ experience. She has successfully led teams responsible for driving business growth, customer retention, and exceptional customer experiences.
Andrea is a great business leader who planned and implemented organizational change of global support services from a loosely managed, physically disperse cost center to a critical driver to business retention and growth. Not only does she set visionary, revolutionary objectives, but also conveys strategic messages in plain text that are precisely accepted and executed throughout the organization.
Andrea has had numerous successes from her previous experiences as COO at FinancialForce, chief customer and people officer at Alfresco, VP of cloud support at Oracle, VP of global support and operations at NetScout, director of operations at Remedy.