Chris Small

Chris Small
VP of Customer Experience
Agero

As VP of Customer Experience, Chris Small has more than 16 years in customer care and service provider network management. At Agero, Chris is focused on improving stakeholder relationships (clients, consumers, call center agents, and service providers) through technology by understanding their needs and passions, designing their digital ecosystems with safety, security and simplicity in mind, and effectively leveraging data to identify process defects and improve outcomes. Chris holds a bachelor’s degree from the Berklee School of Music.

When AI meets customer service: 5 questions to ask

Open source tools
Don’t frustrate customers who want to talk to a human. Ask these questions to find the right balance of...
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