Douglas Hanna is COO of Grafana Labs, the company behind leading open source projects Grafana and Loki, and the creator of the first open and composable observability platform. Prior to Grafana Labs, he spent nearly four years at Zendesk, most recently as VP of Operations. Before Zendesk, he was the founder and CEO of Help.com, a customer service software company, and the CEO of A Small Orange, the homegrown hosting company. A Small Orange, which Douglas joined in 2010, was acquired by Endurance International Group (NASDAQ: EIGI) in 2012. Douglas continued running the company as the SVP and Brand CEO, A Small Orange at Endurance for nearly two years following the acquisition. Douglas earned a bachelor’s degree in sociology from Duke University.