| Follow @robthbrownRobert Hoyle Brown is an Associate Vice President in Cognizant’s Center for the Future of Work, and drives strategy and market outreach for the Business Process Services Practice. He is also a regular contributor to futureofwork.com. Prior to joining Cognizant, he was Managing Vice President of the Business and Applications Services team at Gartner, and as a research analyst, he was a recognized subject matter expert in BPO, cloud services/BPaaS, and HR services. He also held roles at Hewlett-Packard and G2 Research, a boutique outsourcing research firm in Silicon Valley. He holds a Bachelor of Arts degree from the University of California at Berkeley and, prior to his graduation, attended the London School of Economics as a Hansard Scholar.