4 things to do before a tough conversation
When going into a difficult conversation, it’s natural to stress about how it will go. We fixate on what we should say, how the other person might respond, and where we’ll be left emotionally once the conversation is over. Instead, we should be more concerned about what happens before we even enter the room. According to researcher Joseph Grenny, author of the bestseller “Crucial Conversations,” “Our research shows the primary predictor of your success in a crucial conversation has less to do with how you use your mouth, and much more to do with what you do before you open it.” Grenny details four of the best ways to prepare – from getting your motives and emotions right, to how to be open minded while staying firmly rooted in the facts.