3 powerful ways to praise employee progress

3 powerful ways to praise employee progress

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July 04, 2016
Core Systems vs. Systems of Engagements CIO

How do you praise progress in the modern enterprise? That topic is always on our minds here at the American Cancer Society. We’re constantly striving to get better at rewarding and recognizing our colleagues. Working for a non-profit, we don’t always get the opportunity to extend thanks financially, so we try to do it in other ways. Here are a few:

1. Awards Programs. For the past three years, we’ve given away an IT Spirit of Excellence Award on a bimonthly basis, recognizing commitment to our IT CODE of core values. I’m proud of that program, and it continues to grow.

2. A Written Note. I think the art of the handwritten note is still powerful. I try to write at least a few each month to members of my team.

3. Face-to-Face Conversations. The little things matter a lot, and sometimes that’s me walking over and shaking someone’s hand, looking them in the eye and saying, “I really appreciate you and what you’re doing for this organization.” I think everything in terms of praising progress is a variation on that idea.

Whatever you do, remember to say thank you. Part of your job is to show people that you’re glad they’re there and that they’re working with you.

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Jay Ferro is the Chief Customer Officer at Rackspace. Prior to joining Rackspace, Ferro served as Acting Chief Information and Technology Officer for Transperfect, Inc. Previously, Ferro served as Executive Vice President, Chief Information and Product Officer at EarthLink where he provided leadership and oversight of EarthLink’s technology operations including R&D, product and customer services offerings, acquisitions and investments.

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