Digital has completely changed the way companies create and capture value. But many organizations get lost in the idea of digital transformation and forget to focus on how they will continue to create and capture value with digital.
Companies must first understand different types of value – value from customers (cross-selling, increased loyalty, great customer experience); value from operations (increased efficiency, modularity and reuse of components, automating processes); and value from ecosystems (leveraging partners for both access to more customers and range of products and services).
With these digital goals in mind, these authors share how organizations can take action to create value in 5 different ways. Download this report to learn how to become a truly future-ready organization.